Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place a delivery order
• Contact our customer support
• Subscribe to our newsletters
• Participate in promotions or surveys

This information may include:

• Name, email address, phone number
• Postal addresses (pickup and delivery)
• Payment information (processed securely by our payment providers)
• Business information (for corporate accounts)
• Identification documents (for verification purposes)

We use the information we collect for various business purposes, including:

• Service Delivery: Processing and completing your delivery orders
• Communication: Sending order confirmations, tracking updates, and customer service responses
• Account Management: Managing your account preferences and settings
• Payment Processing: Processing payments and preventing fraud
• Improvement: Analyzing usage patterns to improve our services
• Marketing: Sending promotional materials (with your consent)
• Legal Compliance: Complying with applicable laws and regulations

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business (payment processors, cloud hosting, customer support)
• Delivery Partners: Independent contractors and logistics partners who fulfill delivery services
• Business Partners: Trusted partners with whom we jointly offer products or services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Important: We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@runcouriers.com.

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our services
• Improve website performance and functionality
• Deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally, including standard contractual clauses approved by relevant authorities.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: